HoffmanEstatesRecruiter
the smart solution for Hoffman Estates jobs

Lead Support Specialist

Company: Sears Holdings Corporation
Location: Hoffman Estates
Posted on: January 14, 2019

Job Description:

The Lead Support Specialist is responsible for providing leadership in various non-PCI operational related tasks necessary to maintain day-to-day operations, including, in part or in totality, Billing, Service Order Discrepancies, Parts Recovery, Service Order Discrepancies, Technician Reimbursement, Aging Orders and Call Close Processes. This position provides other national centralized initiatives, including providing world-class customer service. Job Responsibilities: Ensures tasks are performed associated with managing the Service Order Discrepancy process, including calling external customers Collaborates with external and internal customers to arrange for part pick up associated with the Parts Recovery process Oversees Cash Over/Shorts process and Bad Check recovery initiatives Ensures coordination of Technician reimbursements and other financial transactions associated with Technician reimbursements Manages and resolves aging service orders Analyzes field issues and process issues to determine root cause of problem and takes appropriate action to correct Oversees tasks associated with special national pilots/tests for centralization consideration Provides detailed updates to In-Home District management, In-Home Region and national Operations teams Identifies and implements productivity enhancements to improve personal performance and further business objectives Performs other duties as assigned Job Requirements: Ability to read, write and speak English Ability to follow directions and solve problems Ability to work variable and flexible hours, including overtime Ability to read and utilize reports as needed Ability to follow Home Services quality management systems (QMS) guidelines Skill in using computers and databases, including Microsoft Office applications (Word, Excel, PowerPoint), Mainframe systems, Library Imaging System and Lawson Inventory system Open to change, with the ability to implement change quickly and effectively; ability to be results driven Ability to provide superior customer service, with excellent two-way communication skills with both internal and external customers Strong organization, planning, empowerment and time management skills Ability to manage own performance by keeping commitments and deadlines and work with integrity and value diversity Ability to contribute to team development by sharing best practices and developing personal performance All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

Keywords: Sears Holdings Corporation, Hoffman Estates , Lead Support Specialist, Other , Hoffman Estates, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work at home opportunity - PT/FT
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Career Division
Location: Waukesha
Posted on: 01/23/2019

Environmental Truck Yard Laborer
Description: Environmental Truck Yard LaborerEnjoy being around trucks and working with your hands Come work at our truck yard We provide: ul li Competitive starting salary li Paid Vacation, Holiday, and Personal (more...)
Company: Mahoney Environmental
Location: Joliet
Posted on: 01/23/2019

Spanish Linguist Translator - Milwaukee, WI (R-1800623)
Description: Title: Spanish Analytic Linguist Location: Milwaukee, WI Travel: Optional Current Pay Rate: 30.54/Hour Schedule: Must be flexible to work holidays, weekends and multiple shift options Hablas espaol a (more...)
Company: MVM Inc.
Location: Racine
Posted on: 01/23/2019


Benefit Consultant Needed PT/FT Positions
Description: Millions of people all over the US are making money online With just a computer or a smart phone.
Company: Career Division
Location: Joliet
Posted on: 01/23/2019

Interior Design Internship
Description: Steinhafels is now hiring for Interior Design Interns for spring 2019. This position is available at several of our Wisconsin locations and training will take place at our corporate office in Waukesha, (more...)
Company: Steinhafels
Location: Waukesha
Posted on: 01/23/2019

PT/FT Representatives
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: Careers Division
Location: Waukesha
Posted on: 01/23/2019

Virtual Recruiter
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs On Line
Location: Cicero
Posted on: 01/23/2019

Senior Commercial Lending Specialist
Description: What you should know about the role br br This position performs a variety of functions necessary to support the commercial loan origination process and ongoing servicing of the commercial lending (more...)
Company: Advia Credit Union
Location: Waukesha
Posted on: 01/23/2019

HR Personnel Assistant - Work From Home
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs Online
Location: Kenosha
Posted on: 01/23/2019

Current College Students - Part-Time Interface Designer with UI/UX Expertise
Description: Responsible for producing interactive
Company: BrawtaSports Network
Location: Kenosha
Posted on: 01/23/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Hoffman Estates RSS job feeds