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Service Designer

Company: CDK
Location: Hoffman Estates
Posted on: November 9, 2019

Job Description:

Accelerate Your CareerDrive global technology?With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries.?Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000?retail locations and most automotive?manufacturers.?? CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts?supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.????We?re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.?From data scientists to sales and client service experts, we?re hiring to support your growth and ours -?Green?light your career.??--CDK Global is transforming the car buying process for both automotive dealers and car buyers.-- To achieve this lofty goal, we are deeply engaging with our users to ensure that our products ignite efficiency and productivity while being delightfully easy to use.-- The User Experience engineering group at CDK is focused on the quality of the interactions people have with our technology and is looking for professionals that employ the principles and techniques of User Centered Design to join us.-- UX @ CDK follows a multi-disciplinary approach that focuses on all the users' emotions, beliefs, preferences, perceptions, and behaviors through an iterative research and design process.-- As a UX service designer you will...--

  • Champion Service Design within the Automotive sector and work with teams to transform the end user experience for CDK's automotive dealership solutions
  • Work closely with product development teams to follow user-centered design principles
  • Provide qualitative and quantitative research findings
  • Design for both the target user---s experience and our organization---s ability to implement and scale
  • Collaborate closely with UX designers to ensure designs meet--the needs of the user
  • Present and evangelize your work and the concept of service design across the organization
  • Operate with lean, agile frameworks and methodologies to improve the ability to respond to changeWe realize that everyone's situation is unique, however our general guidelines for requirements include...
    • A portfolio demonstrating your service design experience
    • 10+ years of UX experience throughout the product development lifecycle
    • BA/BS in design, HCI, human factors, or similar
    • The ability to work with other designers and researchers in a collaborative environment
    • You use diverse set of methods & tools that illustrate all the components and touch-points of the service
    • Automotive dealership industry experience is a big plus--When you think about buying or servicing your vehicle, you probably don't think much about the design that is powering that user experience. There is a lot going on under the hood at an auto dealership. CDK Global produces the products and services that power all aspects of a dealership, from inventory to sales to vehicle service. We do this by powering platforms that integrates capabilities to increase sales and operational efficiency for dealers and providing products that meet the users' needs.--We are adding a Service Designer to our team in Hoffman Estates. In this role, you will work across our organization to design systems at scale in the automotive space. You---ll work with a multidisciplinary team of designers and experts to create solutions that exist in the digital and physical realms. This role will drive ideation--concepts and validate them through a lean UX process to drive the highest quality for our end-users.--If you like the idea of working in a growing global UXD community and leading bold initiatives for the ever-growing automotive industry then this position is for you.--Position SummaryThe Service Designer works within the UX Design Team at CDK Global to strategize, conceptualize and produce the creation of Web-based tools and consumer interfaces, with a focus on service design projects. The Service Designer will work with the project team to identify research needs and deliver user centered findings and recommendations that meet the needs of the client, meet business objectives, and provide an engaging and compelling user experience. You must have advanced experience and demonstrated ability planning and conducting user research, user testing,--information architecture, and journey mapping.--Knowledge Areas
      • Advanced experience and demonstrated ability designing web and mobile experiences for consumers. Advanced ability creating end-user objectives and developing creative concepts to support them.
      • Familiarity with design thinking principles and how they apply to innovation and product development.
      • Experience planning and facilitating user centered design workshops (e.g., design thinking, co-creation).
      • Experience designing for data vis heavy applications.
      • Strong research and recommendation--presentation, client relationship, and written and verbal communication skills.
      • Practiced in the following usability practices: Service blueprints, surveys, user interviews, card sorting, prototyping, personas, information architecture, heuristic evaluations, user session videos, behavioral targeting, landing page optimization, and usability testing.
      • Experience writing estimates and setting timelines.
      • Practiced in facilitating multi-stakeholder meetings to determine research objectives.
      • High attention to detail and ability to work and manage drafts and deliverables in an extremely organized manner. Open and positive attitude toward clients and coworkers.
      • Expert ability to communicate changing requirements or priorities across a project team and achieve timely and universal acceptance. and prototyping.--
      • Advanced proficiency in tools that support automated--testing and collaboration--such as Usertesting.com, dScout, Usabilla and online collaboration tools such as Realtimeboard, Mural.
      • Exposure to modern design tools and workflows such as Sketch, Invision, Adobe Creative Suite.
      • Familiarity with global design systems and their application in the enterprise.
      • Familiarity with business measurement processes and voice of customer research frameworks such as OKR frameworks and Jobs to be done methodology.
      • Familiarity with Microsoft Office Suite and Windows and Macintosh platforms.
      • Knowledge of capabilities for cross browser, multidevice. CSS, HTML5, JavaScript and JSP is a plus.
      • Familiarity with application lifecycle and collaboration tools like Jira, Confluence or their equivalents.--Principal duties and requirementsEssential Functions:
        • Interpret use cases and design effective service design strategies to guide user centered design lifecycle.--
        • Ability to lead and facilitate design and discovery workshops.
        • Creation of deliverables such as service design blueprints, customer journey maps, workflows, contextual inquiry guides, research plans, user testing plans, and summary findings reports.
        • Establishing and maintaining high quality relationships with Software Engineers, Project Managers and Sales Associates to ensure accurate implementation of specified service design recommendations.--
        • Collect quantitative data from Business Intelligence and both prepare and share findings with recommended changes to solutions.
        • Identifies key performance indicators on a feature-by-feature basis.
        • Mentoring less senior UX Designers.
        • Ability to tell compelling stories and sell our UX process.--Secondary Functions:
          • Fostering effective interdepartmental communication.
          • Staying abreast of the latest developments in Internet software development technologies for desktops, tablets and mobile.
          • Consistent tracking and entry of hours worked, for a minimum of 80% personal and team utilization. Effectively resolving conflict.
          • Client meeting facilitation - negotiation of features and effort plus goal gathering.--Previous Skills or Experience Desired
            • Degree in Human-Computer Interaction, UX Design, or related field or equivalent professional experience.
            • 10+ years user centered experience in a software company,--interactive agency,--design firm or web publishing environment. Continuing education in user centered research and leadership.--Physical Requirements
              • Work seated or with a standing desk at computer most of the day. High keyboard and mouse usage. 40 hours per week, additional hours as necessary.
              • Ability to work onsite at CDK Global Hoffman Estates.
              • Basic office requirements and infrequent travel that may include standing or sitting for long periods of time.?CDK Global knows you have passions outside of work. ?You have family, friends, sporting events, and lots of things going on. ? That?s why we offer a comprehensive benefits package to not only take care of you but your family as well. ? All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives?they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.??

Keywords: CDK, Hoffman Estates , Service Designer, Other , Hoffman Estates, Illinois

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