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Bilingual Account Office Manager

Company: American Dream Home Improvement
Location: Hoffman Estates
Posted on: November 28, 2019

Job Description:

Bilingual Account Office Manager ADHI is seeking a Bilingual, highly motivated and enthusiastic individual, who is a "closer" to join our Aurora, Illinois office, with travel to our headquarters in Downers Grove 2-3 days a week. This individual will work in a fast paced team environment for a growing company with vast career opportunities! The Bilingual Account Manager is responsible for assisting homeowners by providing solutions to close their account with customer confidence and satisfaction with the company. Working as a liaison for our homeowner and other departments within the company, this individual will provide excellent customer service by listening well, asking questions, and being able to learn new information quickly. Duties will include identifying and submitting service issues, making account adjustments, and resolve client discrepancies to obtain final payment and help reduce delinquency on the account. The ideal candidate must be positive, focused, and willing to handle a large call volume after completing 90 days of training. Competitive base salary and a generous bonus program opportunity! Bilingual Account Manager Essential Functions:

  • Confer with customers by telephone, email and letters daily
  • Collect open balances and close the account quickly to prevent aging
  • Work with other departments to finalize the invoice, resolve service issues, or process payment with the mortgage company
  • Resolve customers' service or billing complaints
  • Weekly reporting to Direct Supervisors Bilingual Account Manager Required Skills & Qualifications:
    • Bilingual Required- Must speak both English and Spanish
    • Must be willing to travel to Downers Grove 2-3 days a week
    • Experience in High Volume call center/collections preferred
    • Basic knowledge of Billing & Collections procedures
    • Previous sales experience preferred
    • College preferred, but willing to train the right candidate
    • Ability to prioritize and manage multiple responsibilities simultaneously
    • Advanced experience with Microsoft Office (Word, Excel)
    • Excellent verbal and written communication abilities Bilingual Account Manager Compensation & Benefits:
      • Starting Salary $38,000+ Based upon experience
      • Opportunity for an additional weekly bonus!
      • Excellent Insurance Benefits: Health, Vision, Dental, Life
      • 401k options
      • Full Time Office Position: Monday-Friday 8:30-5 PM- Including one Saturday per month License #104.015601

Keywords: American Dream Home Improvement, Hoffman Estates , Bilingual Account Office Manager, Other , Hoffman Estates, Illinois

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