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Application Analyst

Company: Clinical Computer Systems, Inc.
Location: Hoffman Estates
Posted on: January 8, 2021

Job Description:

Application Analysts are responsible for the installation, upgrade and servicing of CCSI provided customer systems, software and interfaces. They also provide scheduled and immediate customer assistance in implementing and servicing all CCSI products and systems.General Responsibilities:

  • Performs remote system installations, upgrades, updates, patches, and service on CCSI systems in accordance with QSR guidelines and established policies and procedures
  • Completes and submits all assigned administrative tasks in a timely manner to meet all business objectives that include Case ticketing, CRM updates, Training, System Builds and Testing Documentation, and SRP task/time tracking
  • May be required to provide direction, instruction and guidance to CCSI personnel including Application Analysts, Technical Service Representatives, and other departments as necessary
  • Works under direct & indirect supervision
  • Establishes and maintains professional cross functional relationships in order to promote teamwork and customer satisfaction
  • Support for Microsoft server OS such as Server 2008/2012/2016
  • Support for Microsoft client OS such as Windows 7/8/10
  • Current knowledge with HL7 v2.3 & higher
  • Properly maintains all company issued material and protects from misuse or misplacement and respects the confidentiality of the material
  • All other duties as assignedQualifications:
    • Associate degree (A.A.) in a technical field or equivalent from two-year college or technical school; 2-4 years related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred. MCSE certification preferred
    • Experience working with and troubleshooting Microsoft Server 2008/2012/2016 and Microsoft Windows 7/8/10 platforms, Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, HL7, Microsoft SQL, Azure PostgreSQL, configuring and maintaining anti-virus software, Windows Updates, Microsoft Office Suite
    • Establishes and maintains professional cross functional relationships to promote teamwork and customer satisfaction
    • Must possess strong communication skills both oral and written, and strong organizational skills
    • Customer relations, technical support, and proven troubleshooting skills
    • Industry knowledge of and experience with interface technologies, including HL7
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Keywords: Clinical Computer Systems, Inc., Hoffman Estates , Application Analyst, Professions , Hoffman Estates, Illinois

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