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Help Desk Analyst I

Company: Robert Half Technology
Location: Hoffman Estates
Posted on: November 22, 2021

Job Description:

Description There is a job opening with Robert Half for a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Retail - Clothes & Access industry. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. Help support field users with a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Hoffman Estates, Illinois area and is a long-term contract / temporary opportunity.How you will make an impact- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups- Independently investigate and implement solutions to technical issues - Spot recurring technical issues and deploy solutions to address the root of the problems- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally Requirements - Ability to recognize, evaluate, and resolve problems effectively- Working knowledge of user administration and bug fixing in a client server environment- Foundational knowledge in customer service- Basic Troubleshooting experience preferred- Ticketing System experience- Comprehensive knowledge of communication- Proficiency in Network Connectivity- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications- Familiarity with basic networking conceptsTechnology Doesn't Change the World, People Do.--Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half Technology, Hoffman Estates , Help Desk Analyst I, Professions , Hoffman Estates, Illinois

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