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Quality Coordinator

Company: Planmeca USA, Inc.
Location: Hoffman Estates
Posted on: May 13, 2022

Job Description:

POSITION TITLE: Quality Coordinator/QA Specialist
LOCATION: Hoffman Estates, IL
Who We Are:Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer:We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, and holiday pay.
Come Join our Planmeca USA Team!The Quality Assurance Specialist is responsible for handling product returns, generating reports, analyzing quality data, and recommending and implementing process and quality improvements.

  • Compiles returns data and productivity metrics on a monthly and ad-hoc basis.
  • Analyzes returns data, including unneeded parts, to determine actions plans (e.g. feedback to manufacturing sites, updates to the Wiki, etc.).
  • Reviews equipment inspection, configuration, and calibration data and generates reports for the Quality Manager and manufacturing sites.
  • Assesses returned equipment, determines the disposition (e.g. recertify, scrap, etc.), and priorities activities with the Customer Service Manager.
  • Analyzes SalesForce.com case data to identify trends. Provides recommendations on how to improve the customer experience.
  • Creates procedures and work instructions.
  • Receives in returned product.
  • Processes customer returns and property.
  • Enters data and orders.
  • Inspects and tests returned product.
  • Programs and duplicates the following:
  • Operates electronic boards;
  • EEPROM chips;
  • Micro SD cards;
  • Guided User Interfaces.
  • Processes vendor returns.
  • Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
  • Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
  • Performs other duties as assigned
    MINIMUM QUALIFICATIONS:Training and Experience
    • Bachelor's or Associate's Degree (preferred) or High School Degree with relevant experience is required.
    • Experience working in a Quality Assurance or Returns department is preferred.
      Knowledge, Abilities, and Skills
      • Proven organizational skills and ability to meet targets, goals, timelines, etc.
      • Excellent verbal and written communication skills.
      • Proficient in Computers including Microsoft Office.
      • Experience analyzing data in Microsoft Excel (charts, graphs, formulas, Pivot Tables, etc.) is required.
      • Basic knowledge of statistics (mean, standard deviation, median, mode, etc.) is required.
      • Experience with Salesforce.com is a plus.
      • Experience with Microsoft Access is a plus.
      • Experience with SharePoint lists is a plus.
      • Experience initiating and completing corrective action reports (CARs) is a plus.
        WORKING CONDITIONS:The work environment of the position is in a professional office environment and warehouseenvironment at principal place of business.

Keywords: Planmeca USA, Inc., Hoffman Estates , Quality Coordinator, Professions , Hoffman Estates, Illinois

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