Service Technician

Company: NSK America Corp
Location: Hoffman Estates
Posted on: March 14, 2023

Job Description:

JOB OVERVIEW
This position is primarily responsible to evaluate, troubleshoot and repair NSK dental and industrial products and to provide technical support to the service repair team in providing excellence in customer repairs. To repair our products to service and quality specifications and to support the customer service and sales team in ensuring orders processed are completed to customer's satisfaction.
RESPONSIBILITIES
- Develop thorough technical understanding for all equipment serviced in the repair department of all knowledge, skills, and experience relative to dental, industrial and/or medical products
- Estimate repairs needed and prepare service quotes for products
- Adhere to meeting daily and weekly productivity goals
- Follow document procedures and work instructions for each division's products
- Evaluate, troubleshoot, and perform repairs that result in the product meeting current manufacturer requirements and quality specifications
- Complete all associated documentation related to repairs
- Responsible for all data entry in compliance with established standards or procedures including costs and parts used in the repair process
- Document all findings and/or product concerns related to quality and specs
- Work within a team assisting others as needed
- Maintain a clean and safe working environment adhering to company policies and safety compliance including OSHA, ISO and FDA requirements
- Participate in the investigation of potentially serious complaints
- Participate in team and staff meetings
- Must be willing to cross train and take on additional responsibilities as assigned including providing technical customer support
QUALIFICATIONS & EXPERIENCE
- High school or high school equivalency diploma
- Minimum of 2 years in a technical repair role or comparable technical environment preferred
- Mechanical and electrical understanding and knowledge preferred
- Excellent organizational and time management skills
- Ability to read and comprehend technical information, i.e. service manuals, schematics, adjustment procedures
- Must have technical capabilities
- Experience with dental, medical and/or industrial products preferred
- Experience with CRM system Salesforce is preferred
- Attention to detail is a must

PI203453954

Keywords: NSK America Corp, Hoffman Estates , Service Technician, Professions , Hoffman Estates, Illinois