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SAP Support Analyst

Company: RiverPoint Group
Location: Hoffman Estates
Posted on: September 8, 2018

Job Description:

RiverPoint Group is looking for a skilled SAP Software Support Analyst for a fulltime, permanent position located in Hoffman Estates, IL. We are looking for someone that has supported SAP applications with strong analytical and customer-oriented skills. The right person will be comfortable working in a fast-paced environment that can coordinate, track and resolve software issues reported by customers. US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor Visas at this time. Local candidates are only being considered.Responsibilities:

  • Monitor support queue and track solutions
  • Follow-up with customers, users, developers, and other departments to ensure logged problems are being resolved
  • Provide written status reports
  • Learn and understand the application products developed by the business
  • Assist in investigation of support-related issues
  • Aid in the development of operational tools for the support team
  • Formally document critical resolutions of application bugs
  • Performs other duties as assignedQualifications:
    • Knowledge of SAP R/3 functionality
    • Excellent analytical skills
    • Strong command of the English language, both written and verbal
    • Ability to communicate functional/technical concepts to technical and non-technical audiences
    • Knowledge of Windows based applications (Word, Excel, Power Point)
    • Strong organizational skills
    • Ability to handle multiple tasks simultaneously
    • Team player with a positive and encouraging demeanor
    • Able to thrive in a small business atmosphere
    • Ability to participate across various teams, cultures, geographies and time zones
    • Ability to switch focus to other tasks
    • Innovative problem solving & analysis
    • Abstract thinking (commonality, categorization, patterns, trends) - provided by Dice SAP Application Support, Customer Support, Issues Resolution, Documentation

      Keywords: RiverPoint Group, Hoffman Estates , SAP Support Analyst, Professions , Hoffman Estates, Illinois

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