Salesforce Business Analyst
Company: Salvation Army USA
Location: Hoffman Estates
Posted on: December 31, 2018
Overview Looking for a place where "Doing the Most Good" is a mission! The Salvation Army has a Territorial Headquarters Salesforce Business Analyst position available for the ideal candidate.We offer a competitive employee benefit program which includes a comprehensive medical, dental, vision, hearing and prescription drug plan, disability benefits, voluntary life insurance, 13 paid holidays, 2 floating holidays, vacation and 12 paid sick days. A hot lunch program is offered two days a week along with an on-site fitness center and a summer flex schedule. This position is located in the northwest suburb of Hoffman Estates, Illinois near the Sears Centre. In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation in order to apply for this position, please call 847-294-2166. The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Responsibilities This position provides critical information for The Salvation Army's planning and decision making using NGO Connect, a third party. Reporting to the CRM Director and working closely with The Salvation Army's leadership and staff, the Business Analyst will contribute to the Community Relations and Development department's effectiveness by supporting end users through consultation and analysis resulting in list production and reporting. As a Salesforce Business Analyst the individual will assist, advise and represent The Salvation Army by performing select database management duties at the direction of the CRM Director that require initiative, independent judgement, and knowledge of The Salvation Army's activities and staff responsibilities: * Assist the CRM Director in overseeing the development and implementation of vision, policies, plans, procedures, and automated processes for fundraising systems and operations. Along with maintaining the NGOC Connect platform, and provide support for integrated and aligned fundraising tools, subscriptions and tools, subscriptions and services. * Extract information from the NGOC Connect platform to support the development mission of senior management, fundraisers and other Salvation Army staff members by ensuring that fundraising staff have access to data required to perform their jobs effectively. * Ensure that software and business processes run smoothly to ensure efficient flow of data, smooth integration between systems and the confidentiality and security of constituent information. * Prepare or assist with the production of financial, analytical and demographic queries. * Initiate a formal data request process for users that ensures information requests are tracked and completed in a timely manner. * Provide guidance and assistance in coordinating database de-duping, address updates, data cleanup, and data batch processing projects. * Ensure consistent tracking and evaluation of digital/online strategies via NGO Connect and other applications. * Document procedures for using reporting tools and specific reports, including assisting the CRM Director in determining appropriate levels of access and facilitating end user access/security. * Assist in training staff and end users in the use of NGO Connect. Qualifications Education: Bachelor's Degree in Management Information Systems, Computer Science, or related field, or Five years of progressively responsible experience managing data for relational and/or multi-dimensional databases. Experience: * Minimum of three years of ongoing experience working with non-profit information systems or CRM software. * Experience with fundraising database management systems, database reporting, and office productivity packages; NGO Connect experience preferred. * Knowledge of File Transfer Protocol (FTP) technologies; Extract Transform Load (ETL) technologies; data migration and implementation.SDL2017
Keywords: Salvation Army USA, Hoffman Estates , Salesforce Business Analyst, Professions , Hoffman Estates, Illinois
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