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POS Systems Support Analyst

Company: Claire's
Location: Hoffman Estates
Posted on: May 10, 2019

Job Description:

Claire's - A Career that's always in style Store Systems Support Analyst Opportunity About the roleProvide help desk and technical support for all retail store POS, telecommunication, and digital media systems and services. As well as timely and effectively provide installation support in those areas.

  • Provide professional helpdesk support for retail store hardware and software problems via telephone communication and by accepting escalations from the third-party help desk provider
  • Identify and resolve POS, telecommunication, and digital media problems, working closely with third-party providers, and escalating to system specialists and management as required
  • Participate in the installation process for all retail store POS, telecommunication and digital media systems and services, including preparation of equipment for shipment
  • Monitor and report on the status of POS registers, telecommunications equipment and services, and the POS polling process
  • Perform after-hours and weekend support on a rotating on-call basis with the other technicians in the department
  • Write and maintain effective system and process documentation
  • Complete special projects as requiredAbout you
    • AA/AS Degree in Computer Science preferred, Certification a plus
    • Demonstrated strong PC, OS, and application software troubleshooting skills and the ability to troubleshoot network issues
    • Experience with projects of installing and configuring PC hardware/software and peripherals
    • Strong organizational, problem solving, written and oral communication skills
    • Able to work independently and as a member of a team
    • Demonstrated ability to learn and adapt to new technology
    • Excel, MS Word, MS PowerPoint and MS Access
    • Demonstrated strong written, verbal communication and interpersonal skills
    • Understanding of Business Intelligence systems such as 1010
    • Understanding of retail merchandising planning process and retail merchandise planning tools such as JDA Arthur Planning or equivalent--

Keywords: Claire's, Hoffman Estates , POS Systems Support Analyst, Professions , Hoffman Estates, Illinois

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