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Member Services Team Representative

Company: Big Blue Swim School
Location: Hoffman Estates
Posted on: October 10, 2019

Job Description:

Member Services Team Representative - Full Time, Year Round

Hoffman Estates Hoffman Estates, IL

Big Blue Swim School is looking for a Member Services Team Representative to join our team! This position will assist new and current members via phone in our call center. The successful candidate will be able to effectively resolve all customer inquiries in a timely manner while keeping customer satisfaction at the core of every decision and behavior. This position will be based out of our Hoffman Estates location.

Big Blue Swim School is creating big moments by unlocking the full potential of each child through our swim lessons. Here at Big Blue Swim School, we care about creating big moments for our students and team. With monthly team outings, opportunities for growth, catered lunches and more fun perks, we create an environment that is inclusive, determined, fun, and impactful!

Job Responsibilities:

  • Handle large amounts of inbound calls for all new and current members of Big Blue Swim School in a timely and efficient manner

  • Complete outbound phone calls for new and current members that require a follow up

  • Convert potential Big Blue customer leads into members

  • Identify members needs, clarify information, research resolutions and provide solutions or alternatives for our members

  • Meet personal/team qualitative and quantitative targets

  • Follow Big Blue Swim School core values during each and every interaction with our members


    • Previous experience in a contact center or customer support role

    • Customer focus and adaptability to different personality types

    • Ability to multitask, set priorities, and manage time effectively

    • Strong phone and verbal communication skills along with active listening

    • Ability to communicate information accurately and clearly to customers

    • Familiarity with CRM systems and practices

    • Position requires sitting for extended periods of time

    • High school diploma or equivalent

    • Must pass a background check

    • Must be available to work a flexible schedule, nights and both weekend days required

      Big Blue Swim School is an equal opportunity employer with regards to all employees and applicants for employment without regard to race, color, religion, national origin, sex, gender identity, age, physical or mental ability, sexual orientation, marital status, veteran status, and genetic information.

Keywords: Big Blue Swim School, Hoffman Estates , Member Services Team Representative, Sales , Hoffman Estates, Illinois

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